Sang and Serena

PRIVACY POLICY



Information Collection and Use

Sang and Serena Company, L.L.C. is the sole owner of information collected on this site, www.sangandserena.com. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected may include but is not limited to: your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a user name and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.



Security

SangandSerena.com takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. www.sangandserena.com uses the most advanced form of SSL software available: 128-bit encryption by VeriSign. To learn more about SSL, follow this link www.verisign.com. Access to all of our users' information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information. In some cases, we will store the financial information provided. If you wish to have this information removed at the time of your order, you may contact us at info@sangandserena.com or call 434.202.0628 to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information. All employees are kept up-to-date on our security and privacy practices. If you have any questions or concerns about Sang and Serena Company’s security practices, you can send us an e-mail at info@sangandserena.com.



Registration

In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, address, telephone number and e-mail address. This information is used to provide you with important Sang and Serena Company services such as automated order status updates via e-mail.



Correction/Updating/Reviewing Personal Information

In the event you forget both your user name and password, please contact us for assistance.



Orders

Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date and other related details. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties.



Children

Sang and Serena Company does not sell products for purchase by children. If you are under the age of 18, you may only use www.sangandserena.com in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. Sang and Serena Company is committed to protecting the welfare and privacy of children.



Special Offers

Customers may receive intermittent updates on products, services, specials or Sang and Serena Company news. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.



Choice/Opt-out

For customers who wish to opt-out and stop receiving Sang and Serena Company special offers and related news, they may send e-mails to info@sangandserena.com with a request to be removed. Finally, they may use the link provided in all Sang and Serena Company communications to automatically unsubscribe.



Cookies

We may customize certain web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but certain services may not be available to you. We will not share any personally identifiable information provided by this cookie with any third party. We may, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.



Log Files

We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.



Links

This website may contain links to other sites. Please be aware that Sang and Serena Company is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.



Notification of Changes

If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our homepage. If you have opted out of receiving communications from Sang and Serena Company, you will still be able to view news of policy changes at www.sangandserena.com. Otherwise, you may e-mail us at info@sangandserena.com or call us at 434.202.0628 to ask about any changes and updates.



Last Update

The Privacy Policy contained herein became officially effective April 10, 2012.



Address

Sang and Serena Company, L.L.C.
107 South First Street, Suite 305
Charlottesville, Virginia 22902
United States
www.sangandserena.com